Privacy Policy
PetSync is a pet-owner community application that helps users discover, match, and communicate with other people. By using PetSync, you agree that we may collect and process information as described below.
Information We Collect
- Account information, such as your email address, login method, and authentication data.
- Owner and pet profile information, such as name, adult birth date, bio, hobbies, photos, country, pet details, matching goals, and pet preferences.
- Activity information, such as likes, matches, messages, profile views, last active time, activity points, and conversation data.
- Location information when you provide it or allow the app to use it, so we can show nearby or compatible users.
- Device, log, and technical information needed to protect the app, debug issues, and improve reliability.
How We Use Information
- Create and manage your account.
- Show your profile to other users when your profile is visible.
- Recommend pet-owner profiles, calculate pet compatibility, and rank activity.
- Enable likes, matches, conversations, and real-time notifications.
- Detect abuse, spam, fraud, and security issues.
- Maintain, improve, and troubleshoot PetSync.
Profile Visibility
PetSync may provide a profile visibility setting. When profile visibility is disabled, your profile should not appear in discovery, ranking, nearby, or public user-fetching features. Some information may still be processed internally for account security, legal obligations, or existing conversations.
Messages And Matches
Messages and match records are used to provide chat and matching features. If you delete your account, PetSync is designed to remove your account and related matching and conversation data from the active database, subject to backups, logs, legal requirements, and technical limitations.
Sharing Information
We do not sell your personal information. We may share limited information with service providers that help operate the app, comply with law, protect users, enforce our terms, or complete a business transfer such as a merger or acquisition.
Data Security
We use reasonable technical and organizational measures to protect user information. No internet service can be guaranteed to be fully secure, so you should use a strong password and avoid sharing sensitive personal information in chats or profile fields.
Your Choices
- You can update many profile and preference fields in the app.
- You can hide your profile where the app provides that setting.
- You can request account deletion through the app or by contacting us.
- You can stop using location-based features or disable location permissions.
Children
PetSync is intended for adults only. You must be at least 18 years old to use the app. We do not knowingly allow children to create accounts. PetSync also maintains Child Safety Standards that explicitly prohibit child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM).
Changes To This Policy
We may update this policy from time to time. If changes are material, we may notify users in the app or by other reasonable means.
Terms of Service
These Terms govern your access to and use of PetSync. If you do not agree to these Terms, do not use the app.
Eligibility
You must be at least 18 years old and legally able to enter into these Terms. You are responsible for the accuracy of the information you provide and for keeping your account secure.
Acceptable Use
- Do not harass, threaten, impersonate, or exploit other users.
- Do not upload illegal, hateful, violent, or sexually exploitative content.
- Do not use automated tools to scrape, spam, or abuse the service.
- Do not attempt to bypass security, rate limits, or access controls.
- Do not use PetSync for unlawful activity.
User Content
You are responsible for the content you upload or send, including photos, profile text, and messages. You grant PetSync a limited right to host, display, transmit, and process your content as needed to operate the app.
Matching And Communications
PetSync may provide recommendations, compatibility percentages, rankings, likes, matches, and chat features. We do not guarantee that recommendations will result in friendships, compatibility, safety, or successful communication.
Safety
You are responsible for your interactions with other users. Use care when sharing personal information or meeting someone in person. Report suspicious or abusive behavior where reporting tools are available.
Account Suspension Or Termination
We may restrict, suspend, or terminate accounts that violate these Terms, create risk for other users, or create legal or security issues for PetSync.
Disclaimers
PetSync is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, error-free operation, or that every user is truthful, safe, or compatible.
Limitation Of Liability
To the maximum extent permitted by law, PetSync and its operators are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the app.
Changes To The Terms
We may update these Terms from time to time. Continued use of PetSync after changes become effective means you accept the updated Terms.
Contact
For privacy, safety, account deletion, or legal questions, contact:
Email: contact@petsync.app
For CSAE, CSAM, grooming, exploitation, or child safety concerns related to PetSync, contact: contact@petsync.app