Frequently Asked Questions

PetSync is a pet-owner community app that helps people create a profile, discover compatible users, like profiles, match, and chat in real time.

You can create an account using the registration flow in the app. Depending on the available login options, you may also be able to use Google sign-in.

Yes. PetSync supports account deletion. When an account is deleted, the backend is designed to remove the user account and related data, including matches and conversations connected to that account.

Your account can include your name, adult birth date, bio, country, photos, hobbies, pet profiles, matching goals, preferred pet types, and discovery radius.

Profile completion is based on the required owner and pet details, country information, hobbies, and photos. PetSync shows the remaining steps in the app so you can decide what to add.

Yes. If profile visibility is turned off, your profile should not appear in discovery, nearby users, top ranking, likes, matches lookup, or public user-fetching features.

Yes. PetSync supports owner and pet photo uploads. Uploaded photos are served securely from the backend and can be used in profiles and pet discovery.

You can like another user. If both users like each other, PetSync creates a match. Matches can then lead to conversations.

PetSync can limit the number of likes a user can make per day. The current user profile response may include how many likes remain.

Match percent is a pet compatibility score calculated from pet profiles, matching-question answers, saved goals, shared activities, and approximate distance. It is shown in discovery where available.

Activity points reflect how active a user is in the app. Actions such as sending likes, messages, creating matches, uploading photos, adding a bio, and updating profile fields can increase activity points.

Yes. PetSync supports real-time chat through Socket.IO. The chat system can deliver new message events while users are connected.

PetSync can notify users about new messages, new likes, and new matches through the app's socket connection.

When a match is removed, the backend is designed to remove the match records and delete the conversation messages for that match.

Location can be used to show nearby users, calculate distance, and improve matching. You can manage location permissions on your device.

If your profile is visible, it may appear in matching and discovery features. If profile visibility is off, PetSync should hide your profile from those fetching endpoints.

The privacy policy and terms are available here:

Use care when sharing personal information, reporting suspicious behavior, or meeting someone in person. Meet in public places and tell someone you trust when meeting a new person.

For support, privacy, safety, or account deletion questions, contact us at contact@petsync.app.